Delivery Information

UK POSTAL RATES(Shop orders)

The P&P charge for the UK start at £2.95 for Standard 3-5 business days delivery. Expedited Delivery starts at £4.99 for 1-2 business days delivery. Footwear postage £9.99. All orders are sent by Royal Mail Recorded Delivery and will require a signature. International Postage is available from £9.99 to Europe and £14.99 Rest of the World.

Same day shipping if orders are placed before 12pm (midday) Weekdays.

Occasionally it may be necessary to add extra postage costs where an item is particularly heavy. Or items may be split and additional postage will need to be paid for the additional items.We will contact you to see if you are happy with this, if not we are more than happy to provide a full refund.

NEXT DAY DELIVERY

UK only. Cost for Next Day Special Delivery starts at £7.50.  Next Day Delivery applies to orders placed after midday, orders will be dispatched the following day, this is subject to availability.  Packages will require a signature on delivery.  Next Day Delivery is only guaranteed for weekdays, not Saturday delivery, although orders placed on a Friday using Next Day Delivery will often arrive on a Saturday anyway but this is not guaranteed by Royal Mail.  If your order is particularly heavy (i.e. over 2kg), you may be invoiced for the additional cost.

If you wish to insure your item(s) further, please contact us at sales@rockandgoth.com for a quote before finalising your payment.

COURIER DELIVERY

We are happy to arrange a same day or next day courier delivery service for items needed in a hurry.  This will be charged at actual cost and you will be charged prior to us booking a courier collection.  Please contact us for further details.

LOST OR DAMAGED ITEMS

 We keep proof of posting and a reference number for every order sent.  Items lost or damaged in the post that have been packed correctly are usually insured. Once items are handed over to Royal Mail, delivery becomes their responsibility.  However, in the event of loss or damage, we will complete any necessary claim forms from Royal Mail on your behalf and liaise with the relevant postal service to achieve a satisfactory outcome.  In the event that this becomes necessary, please be aware a refund will be made as soon as we have clearance from the Royal Mail/Parcelforce which can take several weeks (a minimum of 15 working days).  We will endeavour to keep you informed of all developments as appropriate. 

Deliveries Direct from Manufacturers

Where orders are being delivered direct from the manufacturer we offer various shipping options. Chic Star orders will be processed on the same day if ordered before 12pm, next day if ordered after 12pm.

Standard deliveries are usually delivered between 7 and 14 days from date of shipping, although we are at the mercy of Royal Mail and customs and deliveries may be delayed, this is out of our control, so please allow up to 21 days in case of these delays. If orders are mislaid by the postal system we will offer a refund, however once items have been shipped they may well turn up after a refund has been given. You will either need to pay for the goods once they have arrived or return them to us, we will of course pay for the return shipping if the orders arrive after the 21 days.

Express delivery is usually 5-7 business days from the date of shipping, these orders will need to be signed for. Please ensure that there is someone available to sign for your order when it arrives, we provide tracking numbers and courier detail once your order has been shipped. We are still at the mercy of customs so orders may be delayed on occasion for customs inspections. If items are mislaid by the courier will offer a refund but you will either need to pay for your order when it arrives or return them to us, we will of course pay for the return shipping.